Hi Dan,
Sorry to hear about TAC and Dell's misfortunes, but glad to see you are here to pick up the pieces. We first bought 2 laptops from PC Laptops several years ago, and fell in love with the service. You guys did everything you said you would. When it came time for a desktop machine, I went to TAC because of the proximity to your store. I originally thought there was a business connection between Dan and Dell (Schanze), but learned that wasn't the case. We've had good luck with the TAC machine, had it serviced by them in the Layton store before we left Utah last year. I suppose you don't make house calls to Michigan, do you?

In any case, good luck to you and your people. God bless.

Bob C.
Presque Isle, Michigan

THANK YOU!

I want to extend my thanks to 'Jonathan' at the Murray, UT store for his outstanding service. Not only did he 'salvage' most of my files, but somehow dug me out of a nasty computer glitch. He was kind and very very patient. I'm a senior, and am not too 'swift' on the pc learning curve! He took the time to explain things to me carefully and thoroughly. He was kind enough to carry my tower out to the trunk of my car twice. He deserves a lot of credit for service. The other folks in that store are really good PR's too - friendly, lively, and interested in each individual customer. PCL is a giant step up from TAC. So GLAD they took over the customers from TAC. I'd be in bad shape if not so! Keep up the good work, and somehow reward Jonathan for his pleasant and efficient service. Best Wishes to him and the LTC company.

Marylyn R
Taylorsville, UT

I can't begin to say how pleased I was to receive your letter today, concerning the free lifetime service warranty on my Totally Awesome Computer. This must be unprecedented, in this day, for one company to step in and offer service as yours has. With computers on sale in every ad you look at today, some might think it not worth the extra price a TAC commanded, I however am not on of those people. I was the owner of two name brand desktop computers before I purchased my TAC and when things go wrong with a computer as they inevitably will, it was very frustrating to talk to someone in another country, struggle to communicate the problem, only to find you needed to ship it someplace else for service.This was the primary reason I saved and spent extra for the 2 TAC I have owned. It has been a great help to know I could go to any TAC store and have my computer serviced, in a reasonably amount of time, by knowledgeable and friendly staff.

So this letter is to Thank You for stepping in to fill to large void created when Totally Awesome Computers closed. When I am ready to purchase my next computer, you can be assured that it will be from PC Laptops.

I look forward to doing business with your company.

Sincerely,
Tina L. N.
Murray, Utah

GREAT SERVICE

Many thanks for your patient indulgence in explaining and repairing my TAC desktop. The service was great and much appreciated. The commitment of your company, to honor the previous TAC promises, is a credit to your management.

I was ironic that I had problem with my TAC desktop, when I have never had one problem with any of the three laptops I have bought, over the years, as gifts, from PC Laptops.

Thanks again,
"Pete" N.
Sandy, UT

Hey just wanted to drop you guys a note,

I worked for Totally Awesome for four years and I wanted to say thanks for picking up a bunch of my friends to work for you guys when Super Dell shut down. It is completely stand up of you guys to fill that gap and help out the boys that way. I am sure they will work hard for you, if not give me a call I can whip em into shape.

But really, thanks Dan, I was extremely worried about my friends (I moved on from TAC about a year ago THANK GOD). Also thanks for treating 'em good.

You will have all our server bliss for your efforts,
Victor L. Maier
IT Systems Engineer
ASAP Printing Corp

Great Experience

Hello,
I just wanted to say thank you for the excellent service I received last week. I am a former TAC customer. I had some issues and I was somewhat skeptical about the service I would receive -if any- based on the TAC shutdown. As I walked in to drop off my machine to be repaired, not only was there no hesitation or issues but I was received with very open arms. Your employees treated me like one of your lifelong customers. I believe Porter checked me in at your Murray store, but I am not certain if that was his name. The others there that night were all very friendly as well.

I was very impressed with your check in process, the bar code is much better than the old TAC system and it just seemed very efficient and professional.

I was called by the technician (Mike Clayviellie) and asked some questions. He was a good listener and discussed things in a easy to understand way, yet didn't talk down to me.

Picking it up was just as good of an experience. The crew in your Murray store was fun, knowledgeable and enthusiastic. I was thrilled to see Jen, who I have worked with at TAC in the past. She is great, and will be an excellent addition to your team. I also saw Nephi who is someone I have known from TAC in the past, and I know he does an excellent job.

I couldn't have been more impressed with the change over and I look forward to working with you in the future. Thank you for the great experience.

Cody C.

Service on desktop

Thank you for the service you gave me on my desktop computer. I bought a laptop from you a couple of years ago and also a desktop from totally awesome last year. I bought your laptop because of your customer service guarantee. When totally awesome went out of business I was glad to hear you would honor their warranty. You took care of the problem, and went the extra mile, in only one day. That was awesome.

I have never had a problem with your laptop and when it is time to purchase another one I will come to your store to purchase it.

Thanks again,
Steve P.

Thank You!

My thanks to Miguel Granda for helping me solve a software problem with Adobe Photo Deluxe. It was very helpful to have answers on the installation. Thank You for your continued friendship and support.

Gerald H.

Thank You for stepping up to the plate

Dear Dan Young and Employees,
I must take a moment and drop a line of Thank You. I was devastated when I found Totally Awesome was out of business. Their life time warranty, employees’ knowledge, employee help and being a local business was the reason I purchased my computer from them. I do a bit of free lance work to make ends meet so the appeal of Totally Awesome and the employees themselves were a big draw and comfort. I must add, I have worked with each of the employees at the Orem store at one point or another and they are top of the line.

It has been such a comfort to know that you will pick up the ball that was dropped on so many of us. I understand this is something you are undertaking of your own desire. I for one appreciate your doing this so much and look forward to working with you and your employees. I have heard such good words on your business ethics and the way you treat your life long customers that I feel very comfortable in the knowledge that you will be taking care of me.

I was about to take my computer in for service and an upgrade, but I’m glad I put it off. I will give you a couple of months to get organized in the desk top end and will then bring up my computer. I feel completely comfortable knowing your will service me well. You are amazing for taking us all under your wing as well as the former employees of Totally Awesome whom I have come to appreciate. You have no idea of how much this says for you as a person and the business you have built, I hope this act of goodness brings you much success in your personal life and business.

Sincerely and much thanks,
Susan L.

THANK YOU !!!!!!!!

Dan,
I am a previous customer of "Totally Awesome" and I have been happy with their service but over the last while I have noticed a decline in their customers and on the rare occasion when I went into one of their stores the employees did not seem happy so I felt something was going on.

Anyway, I am so grateful to you for extending your service to previous customers of "Totally Awesome". I recognize that it is a risk for you and it is not something you needed to do but I think you will be rewarded for it. I really think it is a smart move for you and I just wanted to thank you via email. You have me as a customer for life.

Thank you very much.
Kevin A.

Fluke and Mary

Hey! I love you too!
I just wanted to thank you for helping me through "goto" since I live in Lake Havasu City AZ and it was not convenient to bring my computer in. Fluke helped me get my computer back on track from sending it to SLC and most likely getting the "last" service on the planet from TAC. My computer was sent back to me 3-3-06.

I have a laptop from you guys I bought on 90th So. and you have helped me with it whenever I needed help and am looking forward to continuing our relationship and friendship in Henderson. I am soooooooo happy you have a store in Henderson now, and I will be telling my friends to come up there to see you for ANY thing. I have the utmost respect and confidence in your people and would say they are extremely courteous and helpful anytime!

thank you so very much.....
Mary M.
Lake Havasu City, AZ