FAQ

What is the PC Laptops Lifetime PARTS and Labor Warranty?

This exclusive PC Laptops Desktop Computer lifetime warranty is the best warranty on the planet! It covers all your service and parts. That means if your hard drive dies 10 years from now it’s covered! Your processor, ram, DVD drive, motherboard, power supply!!, It’s covered forever! Only at PC Laptops!!! Now that’s peace of mind! How can we offer a LIFETIME parts and labor warranty on our desktop computers? Because we build the best computers on the planet and we’re so confident in the quality of our desktops we cover them forever!!! So get into PC Laptops right now because there’s nowhere else to go! *

How does PC Laptops back the best desktop computer warranty on the planet?

1. We stock millions of dollars of parts for repairs at our South Jordan; Utah based central warehouse and our 8 retail store/repair centers. This includes thousands of ram chips, CPU’s, hard drives, and spare parts to back your lifetime desktop parts and labor warranty.

2. We have been servicing every brand of PC for over 15 years so you know you have the most experienced friendly techs in the industry at your beck and call.

What is the PC Laptops Authentic Lifetime Service Guarantee?

Every PC Laptops Desktop and Notebook comes with PC Laptops Authentic Lifetime Service Guarantee. This service guarantee covers virus and spy ware removal and software configuration. It even covers if you completely mess up your operating system and need a complete reload. You can rest assured that if your computer gets messed up we’ll take care of you *

*see store for details. Lifetime parts and labor warranty applies to all new PC Laptops brand desktop computers purchased on or after 2/1/2008

How much are your computers?  I don’t see any prices.

At PC Laptops, every computer is hand-built for you. When you call PC Laptops we’ll take the time to find out what you need and prescribe the best solution for you so that you won’t get some pre-built box of cheap, low quality junk that most companies offer. You’ll have the security knowing that you just acquired the best computer on the planet!  We’ve found that offering real human beings to speak with builds a lifetime bond with our customers. We’ll help you find out exactly what you need and take care of you just as good as we would our own family and friends. Call us right now at 1-877-596-SAVE(7283) and speak to an actual human being, not in chumbawumba but, right here in the USA!! Remember at PC Laptops we love you!

Why should I buy from PC Laptops instead of somewhere else?

There are basically 4 places you’re going to buy a computer.

  1. Huge Internet Company – The challenge here is that if you have a problem you’re usually calling a 1-800 number in “chumbawumba”. You end up with a cheap pre-built box of low quality junk. Then when you call for service you’ll be placed on hold for some unbearable amount of time. Finally, when the “customer service representative in “chumbawumba” answers you’re told that your “on-site” warranty is the shipping guy sending out a box and then waiting 4-6 weeks for them to tell you that your “spy ware” problem is not covered under warranty. Then you end up paying a huge bill and to top it off you get your computer back with all your precious data erased! HOLY MACKERAL!
  2. Local super electronics store or discount warehouse – After you dump your new computer into your shopping cart with your toilet paper you realize that you have to call the 1-800 number in “chumbawumba” again and go through the same agony as ordering from that huge internet company.
  3. Local small computer store – The challenge here is that most of the small local computer stores don’t have the support staff to take care of you. Sometimes they make claims of super cheap prices and service warranties but don’t have the staffing or finances to back it up. They sometimes will sell you “gray market” or “refurbished” computers as new. The sad news is most of these stores go out of business in the first few years. If you pick up your local yellow pages a few years back you’ll notice that most of the local computer stores are now gone and a whole bunch of new ones have popped up soon to be gone also.
  4. PC Laptops – PC Laptops has been in business over 15 years. PC Laptops Authentic Lifetime Service Guarantee is backed by our team of over 90 certified computer nerds at your beck and call. PC Laptops has won the prestigious INC 500 awards, Utah Best of State, Intel Premier Provider, Microsoft Gold Reseller awards and so many more year after year!

What makes PC Laptops Desktop and Notebook computers the best on the planet?

PC Laptops Research and Development team vigorously tests and hand picks only the very best parts so you can be assured that you are getting rock solid quality.

How do I get service on my PC Laptop Computer?

We have 8 local locations to service you in Utah and Nevada. You can simply drop it by at your convenience or we offer on-site service. * PC Laptops stocks thousands of parts at each of our stores so most of the time we can get you taken care of in house fast. We’ll also help you set up your digital camera, MP3 Player, PDA and just about any original software you need help configuring for FREE with any PC Laptops computer! Call us at 1-877-596-SAVE(7283)

*see store for details


"WE LOVE YOU HERE AT PC Laptops"

  

Our founder Dan Young, (known by all as Dan the Laptop Man) started PC Laptops by providing the 'Best Laptops on the Planet!' Super high quality, attention to detail, and supreme customer satisfaction is what we are all about today.

Salt Lake City – The 2005 Best of State award for COMPUTER AND SOFTWARE STORES was presented to PC Laptops on Saturday, June 18, at a gala awards banquet held at the Salt Palace Convention Center Grand Ballroom. PC Laptops has been selected because of Its overall excellence and achievement, innovation, and contribution to the community.

PC Laptops.com is the online operating arm of PC Laptops, LLC, a Utah corporation.

Recently Ranked the 266th FASTEST GROWING PRIVATE COMPANY in AMERICA by Inc. Magazine, we have 4 retail stores specializing in JUST PC Laptops.Our mission is to "make our customers so happy with their laptops that if their friends even think about buying anywhere besides PC Laptops, they get hostile!" In addition we are ranked in the top 30 FASTEST Growing businesses in Utah for 2 consecutive years.

Whether you're buying a PC Laptop for the first time, or a seasoned mobile professional our commitment is to you the customer. You can get a computer anywhere, but you can only get our famous service one place PCLaptops.com. Buy the best from the best.


PSE2 Magazine - Editor Choice GOLD award
“Advertised as a machine that caters to “Gamers, business professionals, and video editors alike”, the 897 is truly multi functional…      Each systems also ships standard with a brilliant 17” Eyebright 1440x900 LCD, which is easily one of the best screens I have seen on a mobile system.”

Mobile PC - Fastest Notebook Ever
“PC Laptops also sells its own branded computers, including the Annihilator 897, which managed to earn the highest benchmark scores we've seen on both gaming and productivity tests.”

Computer Shopper
“Outrageously configured for exhilarating speed.  As its name suggests, the Annihilator battered our standard suite or benchmark tests.  …the laptops delivered awesome performance.”

Laptop Magazine - Laptop HOT PICK award
“PC Laptops stocked the Annihilator 897 with killer features and a lot of muscle to Power it.  …not to mention the mind- blowing performance, you can't go wrong with this dream machine.”

Financial Times
“The Widescreen PC Laptops 897, dubbed “The Annihilator”   …as I discovered packs plenty of video punch.”

Mobile PC - Fastest Notebook Ever/No 37 on the Mobile 50
“Aptly named, the Annihilator crushed its competitors with record scores”

Computer Gaming - Editors Choice
“The Annihilator 987…  Simply put, the performance bar for notebook gaming just rose.  …comes with a lifetime warranty the other lack.”


Dan the Laptop Man's Bio

Dan (“The Laptop Man”) Young, 36, is the founder and president of Sandy, Utah-based PC Laptops LLC. PC Laptops currently sells the best laptops and desktop computers on the planet. Born in 1971 and raised in Southern California , Young is a first-generation American. His parents emigrated from China to the United States in the 1940s to escape repression and the early throes of World War II. At age six, Young began attending a computer-training camp established by a benefactor—a person he only remembers as “Charles”—for under-privileged children. He was trained on the Apple II+ computer, initially learning AppleSoft Basic before moving on to Pascal when he was nine-years-old. He played video games, wrote video games and did a lot of hacking before finally quitting computers to “focus on social matters.” His first entrepreneurial efforts selling T-shirts, sunglasses and novelty items from a stand in Venice Beach yielded modest success, but he was caught up in the teen party and gang scene prevalent in Los Angeles at the time. The result of these activities—which he now calls “pretty stupid” — was several visits to Juvenile Hall and, at age 15, witnessing the death of a young man standing next to him at a party. With the help of his parents and family, Young got out of the gang scene by moving to Utah in 1988 to live with an older sister. He completed his senior year of high school. He then worked odd jobs like selling Ginsu Knives and pepper spray at the swap meet, worked as a security officer and even sold used cars. He then attended a community college and subsequently studied at the University of Utah. There he focused on Family Consumer Studies – a program that taught him how to “protect and value the consumer.” After the electronics retailer he was working for went out of business, Young asked his former manager if he could have the customer database. His request was granted, and he sent former customers a letter offering to honor their extended service warranties and only charging them for parts. The first year he lost over $20,000, but the following year Young's business acumen earned him several hundred thousand dollars. In 1992, he formed Elite Systems and sold computers out of his home and truck. In 1994, Elite Systems changed it's name to PC Laptops and opened its first store in Salt Lake City , selling all types of desktop and portable computer systems. Young began an advertising experiment that continues to this day. Young appears in TV and radio commercials portraying such pop culture icons as Austin Powers, Miss Cleo and Princess Leia. Young says he's inspired by comedians such as The Three Stooges, Johnny Knoxville, Steve O. During first quarter of 2006 PC Laptops adopted the customers of out of business computer chain Totally Awesome computers repeating the same "white knight" adoption strategy. In July of 2007 PC Laptops once again "adopts" customers from now closed Abcan Computers. Young says he will continue to adopt clients as the opportunity presents itself. Now in 2007, with 8 retail outlets in Utah and Las Vegas, Nevada and a web presence and 85 plus employees, the company is known as PC Laptops. From his days as a gang member in south L.A. , Young has now driven his company to three listings in the Utah100 (1999, 2000 and 2002), as well as consecutive listings among the fastest growing companies in America in Inc. Magazine (2000 and 2001). He still considers himself a “video game junkie,” but when he's not visiting one of his stores, Young is now just as likely to be rubbing shoulders with elected officials and luminaries, as he is to be found tooling around town in his Ferrari F430 Spider.