A great computer for a great price

I own a little moving and delivery company. My very first computer purchase was from PC Laptops about four years ago when your SLC store was on 900 so. That was a very expensive computer for me but I had been assured by my friends that PC Laptop computers were worth the price. I now agree.

Recently I went into your SLC store,on state and 7th, in search of another computer. My company has grown and we are in need of a new computer. Nephi Printy was very helpful in helping me select a nice computer for my needs. I wanted to purchase the cheapest desktop available, ( because , you know, I have not hit the big time yet.) Nephi was great in explaining that while the cheapest computer was still a great product, my money would be better spent on the next model up and with a few up-sales, oops I mean upgrades.

I was not the ideal customer, being a business owner has turned me into a mega-cheapskate, and I could not afford all the options even with financing. Nephi worked with the manager and was able to get me a great computer for a great price. There are cheaper computers out there but I am very pleased with PC Laptops and will continue to purchase my computers from your company. Thank You Nephi and the Salt Lake store staff for working with me.

J Jason G.

MUCH APPRECIATION!!

I just wanted to send a sincere thank you to PC Laptops for all they have done for me, and well my computer! I bought this com with little(very little) knowledge of computers, and it has now been 3 or 4 years now that I have owned it and it still runs brand new! PC has really held up to your word, and that means a lot, I really feel, "The Love"! Thanks!

I do have a real HUGE thanks for Robert @ the Riverdale store, he really listened to me and followed through with all my commands, in a short period of time, and I was really giving him a lot of to-dos!!! Robert has made my computer everything I have wanted from a com and more! Now I don't have to envy others they envy mine and think it is a brand new computer! Its great! Oh...and of course I tell them I got it from PC Laptops and it was worth every penny and more! One more big THANK YOU ROBERT!!!

Sincerely-

Rachel l.

NAT LAZARO nominated for employee of the month

Nat from the Layton store definitely deserves a pat on the back for a job well done.  I'd give him one myself, but since I'd have to make a special trip across the Pacific ocean I'm leaving it up to you. 
 
I bought my computer years ago in Bountiful at Totally Awesome Computers.  We've since moved to Hawaii and when my computer started giving me major problems last week (not to mention the major pain it was to deal with 'technicians' from our internet support people for hours on end) it became apparent that I needed to start over and reinstall my Windows XP.  Though somewhat (and I mean a teensy-wheensy) bit computer savvy, I was totally freaked about doing this.  So I took a deep breath and decided to call PC Laptops to see if they had any advice for me.  Good ol' Nat answered the phone.  Instead of saying, "yea...you might want to pay someone to do it for you" or "good luck" or even "send your hard drive to me in Utah" he said "Wow.  That's a doozie over the phone.  But I'll take the time to walk you through it."
 
Honestly, I was so thankful I just about teared up.  I know he had a million other things to do and walking someone through this installation over the phone has to be a job no one wants to do, most even unwilling to take the time.  He really went above and beyond the proverbial call of duty and  deserves special notice for it.  What a guy!  My computer now works like a breeze.
 
Now when I hear "PC Laptops.... where we LOVE YOU"  I know you aint a'kiddin.  Because of Nat you've won my confidence, vote and future business (if old Bessie here ever finally gives up the ghost).  But we both have large families spread all over Utah and you can bet we'll send them to you!
 
Nat's the best.  Please let him know.
 
Sincerely & Most Thankfully,
 
Kellie S.

I am so glad I bought my computer at PC Laptops

To whom it may concern, I just had a power surge at home, my computer fluttered, lost the screen and then my new computer went all weird. I can't even tell you what it did because I have never seen that screen before. Anyway, after fear set in my heart, I grabbed the business card from PC Laptops, called the number and got Dan Fox on the phone. He was able to walk me through what I needed to do, and get my computer up and running again. I even learned about a brain fart! I am so glad I bought my computer at PC Laptops, because now my husband can come home and not be upset and wonder what I did to ruin my computer. Thank-you, Thank-you, Thank-you Kathleen C.

ONLY IF HELL FREEZES OVER FIRST! 

I love you guys!, I'm a former TAC customer that came to you when they closed their doors. Austin is Awesome. Chad is Cheerful, Compitent and Caring. But, I'm writing you today to tell you about Mark the Magnificent. I am painfully aware that a PC does not last forever. My box is five years old and when it needs parts, you don't call a vendor, you look in the boneyard. Well, this last go around, Chad got my machine, but Mark went beyond the call and shepherded me through. Because it's an older machine, most of my components need the older mother board and so forth . . . YaYaYa, you've heard it before . . . He didn't have to, but Mark came up with a solution for me that got me back on my computing feet sooner that I expected . . . and Chad did the work . . . and Austin held my hand throughout. And although I go nicked for parts, the labor you gave me for FREE! Will I ever go anywhere else to buy a computer? NOT ON YOUR LIFE! NO! NEVER! ONLY IF HELL FREEZES OVER FIRST! Yeah, the day I prefer Rosie O'Donnel over Katherine Heigl . . . I love you guys (and gals) . . . D. Goff

Your computers kick the booty!!

Hey Guys, I am a repeat customer. My last PC laptop held up for two tours in Iraq, traveled around the US for a year and circumnavigated the globe. Your computers kick the booty!! It is time to buy a new machine for:

1. taking online classes, full Load.
2. Trading on the Forex market.
3. Researching online for work(Nasa)and school.
4. Making reports with PowerPoint, word, excel, Photoshop, adobe and Via Cad.
5. Using a version Wireless card.
6. Must be able to handle lots of travel. Battery performance, a must.
Can you make a recommendation?

K Brost
NDE Specialist
SAIC/JSC/NASA

Sales

I am not an ungrateful person, but I rarely ever take the time to write about a consumer experience. Perhaps it is because of the general sense of apathy that I'm normally encountered with upon completing such transactions. However, Trevor at the 9009 South and State location in Sandy deserves to be thanked publicly for such astounding professionalism. 

Upon entering the store I was greeted by Trevor who was smiling and maintaining exceptional eye-contact. I presented him with a sheet of requirements regarding a laptop that I needed for graduate school. We sat down together and he explained the various options in a concise and well thought-out manner. Due to my budgeting restrictions, I was also thankful that he didn't’t attempt to sell me on any unnecessary items that – given my technical limitations—I would never use nor need.  Although, if I do ever need to upgrade it is comforting to know that too can be accomplished with a great deal of ease. 

The next business day Trevor called to notify me that my laptop was ready to use.  I picked it up later that day and upon arrival at work, I turned it on and began a project.  It was such a smooth transition from entering the store, discussing what I needed, picking up the laptop and beginning some work that It wasn't’t until now (two weeks later) that I had a chance to reflect upon what a positive experience it had been.  Now, everyone that I know has heard of my experience. In fact, if it hadn't’t been such a remarkably positive experience, I’d probably be sick of telling people about it! 

Thank you PC Laptops for providing a superior product and for conducting your business in such a wonderful manner.  It was so refreshing not to be hassled and to be treated with respect despite my limited means.

A new life-long customer

JB Allen

Dear PC Laptops

We are writing this letter to let you know how exceptionally pleased we are with one of your employees, Kevin. The last part of November we came in to talk with your employees about building a specialized computer for our son for Christmas and to have two computers repaired for my sister that she had purchased from Totally Awesome Computers. That night we met with Jaim and Kevin and went through various possibilities for the computer. I had talked earlier with Jaim on the phone and he was very helpful and knowledgeable about the specific game that my son wanted to install on the computer.

The first part of December we came in to place the order for our son’s computer. Kevin took over on the order and we wanted to write and let you know how pleased we have been with his service. Kevin has been wonderful to work with! He called to let us know how things were progressing, the various options we would have and we pretty much placed everything into his hands and trusted that he would build the best computer.

Christmas morning was a blast. My husband and I had purchased a “bomb” of a computer from Deseret Industries. We meticulously painted the outside of the computer with green and red stripes, placed holly-berry garland and snowflakes on the sides and hand stenciled in “Limited Edition” on the front of the case. It looked absolutely professional. Christmas morning arrived and Stephen, our son, was so excited to see his new computer. He was cautiously appreciative of his “new” computer, but I wish you had been there to see the genuine smile and glow on his face when he realized that his “real” computer was the one Kevin had put together. He couldn't’t wait until it was in his room and truthfully I haven’t seen him since (he is a teenager and I should have done this years ago!). I asked him if he was happy with everything and he just couldn't’t express in words how happy and how pleased he is with his new computer. Kevin even went the extra mile and wrapped the colored cords inside the computer perfectly so they would show in a decorative festive style.

Thank you for making our Christmas wonderful! Please commend Kevin on his exceptional service. He was very helpful in everything from explaining the basics to making sure we received the best components and monitor. We are self employed and know how difficult it is to find great employees. Kevin (and Jaim) are certainly in this category!

We are happy to be doing business with your company and thank you for “adopting” the Totally Awesome Computer clients. We will be faithful customers to your company as will my sister from Cheyenne.

Please pass these kind words onto to Kevin (and Jaim) for us. Thank you again!

Sincerely,

R. & B. L.

Thank you!!

I bought my PC Laptop one and a half years ago. Around the same time two co-workers of mine bought comparable laptops. One was an alienware the other was a knock off brand that still cost more than PC Laptops. The alienware constantly has problems and has been sent back to alienware three times to date (at the customers expense) and the knock off brand set itself on fire. So not only did I save almost $1,000 over the alienware and just over $500 over the other brand, but mine is the only one still working. So thank you PC Laptops, for a superior product and extreme service.

N. Thompson

Thank you! Thank you! Thank you!

I called your Riverdale, Utah store last Monday in a tizzy because my four-year old HP died overnight. I spoke with Harrison, who told me to bring down my HP and he'd see about either fixing it or getting me set up with a new computer. I knew the HP was past its prime anyway because I've been running Photoshop CS on it for two years, really slowly I might add, and Harrison ended up building a new Tsunami Dream desktop computer for me that day. He was able to save all of my documents and music on the HP and transferred them over to the new machine. On Tuesday, I picked up my new computer and have nothing but excellent things to say about it, Harrison and PC Laptops. Harrison called today to see how things were going with the new machine and I told him that as I was erasing the files he transferred to the new computer, I lost my entire iTunes library (over 1000 songs!) and as I type this, Harrison is pulling my library off my old computer again. He's a life saver and a fantastic employee at PC Laptops! He was so kind, very knowledgeable and really made me happy with my purchase. I've been to PC Laptops before for a disk problem which was quickly fixed for free; a new CD burner which someone installed for me right there for free; and now this wonderful new desktop. I couldn't be happier with your company.

Tony is awesome!!!

I Love you,
I want to thank you for working not only on my new laptop I just purchased but the desktop as well. I brought my pc in to be networked to my home system including my printer. Not only did Tony set up everything I asked for, he was able to reconfigure my hard-drive to its maximum capacity after I had messed up the install the first time. Everyone there at 7800 South is super amazing friendly and helpful with all my stupid questions. The most amazing thing is that I purchased this laptop at 53rd & State. That is true customer service!!!

My Thank you!!

I just had to write and tell you what a fantastic experience I have had in getting my laptop to function properly while working with two extra-mile employees!

My laptop just wouldn't work with the Pinnacle Video/Picture editing program we bought from Totally Awesome for over 6 weeks now and needless to say, I was very frustrated with the whole thing! I made many trips into PC Laptops to try anything and everything, literally!! I worked with DENT, who sold us the laptop and then with FLUKE so many times I can't count them all! But each and every time I called or came in I was treated with respect and courtesy and dignity and they finally. after calling Pinnacle and putting it through every test possible, fixed it for me and it works like a dream now… I'm so happy, finally! I just finished my Video after 6 weeks of working on it constantly and can hardly wait to burn it so everyone in our family can see it!

Thanks to the never-ending efforts of DENT and FLUKE, my experience with PC Laptops is beyond words, but I just wanted to let you know what a wonderful, caring store your Orem store is! I know them all now on a first name basis, too! FLUKE & DENT really deserve a big bonus and some pats on the back, at least in my estimation, as they represented your company so well!

Happy Customer

I just want to say a big thank you to Joe and Seth at PC Laptops West Jordan store. I have had two prior computers purchased through PC and my husband gave me a new computer for Christmas which I promptly took back because it didn't come from PC Laptops and I can't imagine buying one anywhere else since the service is outstanding and the computers last so long. We took our 7 year old computer in to Joe on Monday and was told it could not be fixed, so we decided to bite the bullet and get a new one. I was not able to be there the day that my Husband decided to buy me one and when he got it home, I was disappointed in the one that he had chosen and I hated the new microsoft program so I was very upset. The next day I went in to the store, told them of my frustration and both Joe and Seth made it clear that the only thing that mattered was that I was happy. So, to make a long story short, they fixed me up with the model I wanted, transferred eve rything from my old computer, spent a great deal of time showing me how to work everything. I am so grateful because tonight, both of us are having a ball with our brand new computer and again, we will remain long-time, loyal customers.

Jessica Allred is the Best thing
that has happened to PC Laptops

Jessica saved helped where no one else had been able to figure out the problem. She was helpful, patient and incredibly knowledgeable.

I travel almost every week as a presenter for a company that teaches people about the internet. Mic in your main office has been a great help and has been a great representative of PC Laptops.

I had been on the phone with Russ, but to no avail. It was very frustrating. In a last attempt on Friday night I decided to call you downtown office. Jessica picked up the phone and in 10 minutes I was up and running.

Thank you for being responsive to my needs. Please reward Jessica anyway you can. You do not want to loose her. Congratulations on creating a winning staff.

Jessica

I am a long time customer. I am on my 3rd or 4th laptop. I started out buying laptops in the early days when you were Elite systems over on 9th south and 4th east or something like that. Anyway, about 3 years ago I moved to Phoenix and I bought another laptop from you guys and had it sent to Phoenix so I am a long time, loyal customer. I am also interested in you newest laptop.

I had some pop-ups on my computer that Ad-aware, Spybot and Microsoft couldn't’t get rid of so I called your customer service and they hooked me up with Jessica. I want to say thanks for excellent service. So many times people will say that they have customer service but when you go to use it it seems like a great big hassle. That was certainly not the case with Jessica. Jessica was very professional, polite, funny, patient and she also got the job done. My computer is now free of any of the garbage that was bothering me. Thanks so much!

I know I bought several computers from you on 9th south. I am the big, bald Jujitsu guy from Walt Bayless. Again, thanks… The follow up service is as important as the quality laptops you produce.

Call from Saudi Arabia

I gave you a call the other day and received outstanding assistance. I had lost a driver and you solved my problem in minutes. We have moved since I bought the laptop in Utah and somehow the drivers disk has been misplaced.

My name is Brian Ames. I was living in Argentina but my kids are in Provo. You may have a Provo address for me. Can you look up the model of notebook that I purchased and send me the details on it. That way I can better use your web site to solve my problems in the future.

Regarding Javier Lopez

This email is long overdue, but I wanted to let you know what a great help Javier was when we purchased our very first laptop.

We came to PC Laptops because the advertisements claimed you were the best. After about 10 minutes in your Sandy store I could see why: the honesty, the service plan and the quality of the laptop. It took another 10 minutes and I was out the door with my new laptop. This is where Javier came in. I am famous for trying to "figure it out myself" when it comes to computers, even though I have very little technical knowledge. Javier was very helpful in re-imaging the laptop after my first mistake, and continued to be patient and helpful through my next visits and phone calls when I messed up our wireless internet access. I greatly appreciated Javier's professionalism, quality of service and helpfulness. Not once since the purchase of my laptop have I been disappointed with any aspect of PC Laptops. Unfortunately for me, the PC Laptop is for my husband, a student, and I have to work on a company laptop. Many times I have wished the 2 letters on the emblem said "PC" instead of this other brand. But for now I will continue to share with my friends and family where they can get the best laptops on the planet.

Remote Desktop Help

A huge THANK YOU to Joe & Jessica at PC Laptops in Salt Lake City! I live in Houston, Texas and can’t just “bring in my computer.” Joe tried to help me over the phone, but I couldn't’t explain my problem well enough to help him help me. Besides which, he already had a customer waiting and another coming in to pick up a laptop. Since the remote link program was already in use, Joe promised me that he or someone that was an expert on wireless networks would call me back shortly. Jessica filled the bill completely.

Using the My PC remote link program on the web, Jessica was able to configure my new wireless network router/printer server to work with not only my laptop, but my desktop PC which is moving upstairs to my son’s room. She quickly isolated the problems, solved them, and explained to me what she was doing the whole time so I could learn from this process.

This kind of super service with patience for all my questions and curiosity is exactly why I was willing to pay more for my laptop. And this is also why I recommend PC Laptops to anyone who mentions wanting to buy a laptop. I even gave a sales pitch to the sales guy at Best Buy! He was trying to sell me a laptop and when he found out I get free lifetime service and technical support and only have to pay for parts (and my laptop is upgradeable!) he was sold. He said he’d order on-line when he was ready to buy one for his dad.

Keep up the good work and great service! And I’ll keep giving my sales pitch here in Houston!

smokin' hot service

My name is Bambi Anderson. I purchased a laptop from your Orem store on March 14th. At first I didn't get approved for financing but Fluke got me approved in the end so I bought it. Since that date I have needed help learning how to use the system and there were some things wrong with it. I came in and Fluke and Ryan went out of their way to take care of me and get me on my way. I couldn't believe how willing they were to help me. I even had some problems with my financing with American General and Fluke and Ryan put me in touch with the local office and I was able to work it all out. I love the service that I have received so far and will tell all my friends about you guys!

Thank you for training great guys like Fluke and Ryan who prove that what you claim on your ads is TRUE! I will most certainly purchase all my laptops from PC Laptops in the future.

Thank You

After several months of research and several visits to PC Laptops in Orem, UT store, I chose to purchase one. I was most pleased with the unit but even more impressed with the service of Kris "Fluke" Fluckiger.

I have been a Quality Assurance Professional for most of my adult life and am currently the Chief Quality Assurance Auditor for EG&G Defense Materials. As such, I am quite demanding about the service I receive and the performance of the equipment I buy. Fluke was able to answer all my questions and provide me several days of person to person contact to get my unit on line after several screw ups on my part. He demonstrated a high level of technical competence and a willingness to serve. It is persons like him that keep PC Laptops the company they are. This is my first PC Laptop but, it will not be my last.

Thanks

My son just left for Colorado to go to school at the University of Denver. He's going into computer science and needed a really good laptop. We spent the summer looking at many different places but my son liked your place the best. He was adamant that we get his laptop with you guys. We got an estimate and I sent it off to my son's college trust. Unfortunately, due to vacations and odd things the money for his laptop came very, very late. It actually came the day he was leaving to go to school. We were panicked. On top of everything else the money posted in my account on a Saturday. My husband is a dialysis patient and I had to dialyze him in the morning before we left from Fillmore (110 miles away) so we were already cutting it close.

A gentleman by the name of Jake Ballamis helped us when we got there. We had a $3500.00 dollar budget and he quickly and efficiently set us up with a system that my son needed under that amount. I had lost my driver's licence a week before and I only had a temporary black and white one. My credit isn't terrific because of all my husband's medical bills so that wasn't really an option. PC laptops couldn't take my check without a real driver's licence and I understood that. We were in a dilemma. We desperately needed the laptop and the money was there, but I didn't have anyway to pay for it that was acceptable. Jake bent over backwards for us. Finally we decided to have my son pay for it with a check because he had valid ID. By this time it was quite late and Jake stayed late for us to put it together. He was really wonderful. He even spent awhile with my son teaching him some computer programming tricks that would be useful for him at college.

I am so impressed with Jake and PC laptops that I am definitely buying my daughter's lap top from you guys when she goes to college next year. You are a classy organization. Thank you.

Thanks, Jessica!!

I am writing to express my sincere appreciation and thanks to Ms. Jessica Allred of Salt Lake City, UT. Ms. Allred has provided my with a wonderful laptop and exceptional service to go along with it! I am very pleased with your company and appreciate the great service I have received from Ms. Allred in customizing my computer to my needs. I will highly recommend Ms. Allred to my friends and family.

Thanks

After a terrible service experience last winter, I wish to tell you how great of a job you did for me this summer. I apologize for waiting so long to communicate this.

On a Wednesday morning (late July) my computer would not start up. After talking with Javier Lopez at the Riverdale store (where I purchased the computer) it was determined it could not be repaired over the phone. I overnighted the computer to the store on Wednesday. Unfortunately, UPS tried to deliver the computer prior to the store opening and did not return until much later in the day. By the time the problem was diagnosed and we decided to trade for a new computer, there was not ample time to set up the new computer and transfer all my data and programs.

I am a consultant living in Indiana and was working in Ohio at the time of the problem. My computer is critical to me carrying out my work and being without it is not an option. Since the computer was not ready on Thursday, Javier overnighted it to me for Saturday morning arrival at my location. I thought I would have to spend time setting up the computer and re-installing drivers, but was pleasantly surprised to find all data transferred as well as programs and drivers. All I had to do was verify the Office software and was good to go. That was fantastic. I really could not tell there had ever been a change of computers. Others don't believe that when I tell them!

If only your people could have done half as well last winter. Javier called me numerous times to update me on the status and it turned out that what he said was the way it was. Last winter, there was no communication from your end, only me calling and being told things that turned out not to be accurate. In that case, it took 8 days to get my computer repaired & returned and then hours on the phone with your tech people to get it up and working after I received it.

You have re-established your credibility with me and I appreciate that.

Please express to Javier at the Riverdale store that I appreciate his wonderful service.

To Dan the Laptop man

A while back I emailed you complimenting your funny commercials and told you I would buy from you when I had the money for a Laptop. Well I finally had the funds and went to your Sandy store on 8-20-05. Just wanted to tell you that Jason had the coolest way of explaining or translating 'tech stuff' into an understandable context. Good experience, thanks and I look forward to using your company from here on out!

Travis

My name is Christopher Kahl and I own a PC gaming accessory company that’s located in SLC. Last weekend was a big LAN party where I was to demo a new gaming mouse pad we just released when my PCLaptop (987) would’t post. Needless to say, I was crushed as I had spent a lot of money on this product and wanted it to show it off. So, I packed up my things, closed my booth and left the LAN party. As I was driving home I thought that I would just stop by the Murray location to see if there was anything that could be done about this.

As usual, I was greeted by friendly faces and I explained my dire situation to both the store manager and to Mr. Anger. Both gentlemen agreed that my case was very important so Mr. Anger went straight to work in diagnosing my 987’s problem. Come to find out, my motherboard was at fault so he quickly switched my system out with the demo unit up front. I was blown away that he did this while I waited! Wow! What service. To add even more gravity to this situation, I had hired a professional sign company to make special decals for the front and back of my LCD screen. I needed these working as much as the entire 987 actually as these were advertisements for my company and products. Mr. Anger actually replaced the LCD screen housing for me! He saved me time and money by providing customer service that was by far above and beyond anything that I had expected. This 987 is the second one I have purchased this year. When it comes time to buy a replacement for my 987’s I will definitely come to PC Laptops!

So, in closing, I am happy that I chose PC Laptops over Dell, over Alienware and over any other manufacturer of high end gaming systems.

Thank you PC Laptops!

Wonderful Service

My computer went down on me bout a week ago on a friday just as i was needing to get some term papers done. i brought my laptop in and there was a gal named jessica who helped get the gunk out of my computer. but then about a day later i called up a little bent (not letting the computer gurus no it) because the computer was as slow as it was when i first brought it in.

Anyhow i hustled down to the office on 900 south thinking that i would have to leave my computer couple of days=( but to my relief jessica had me on my way in about 10 minutes, she was very patient. pc laptops hires the best employees all the gurus were wonderful but i was especially pleased with jessica.