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Frequently Asked Questions

Q: WHAT IS PC LAPTOPS?

PC Laptops is a local computer store and repair shop in Utah founded in 1992 that offers hand built in Utah laptops and desktops, as well as data backup, virus removal, and we can service any brand of computer. We are so confident in our work that If we can’t fix it, we will buy it from you and apply a credit to a new computer.


Q: WHAT KIND OF COMPUTERS DO YOU OFFER?

PC Laptops has the best computers on the planet, and we offer a range of configurations with customizable options that include screen size, resolution, processor, memory, storage, and more. Don’t worry though if you don’t know what you need, our on site computer experts will help you pick out your computer and also get it all setup and show you how to use it in no time. Whether you are looking for a reliable basic use machine or plan to run a small country or space expedition, we got you covered! We have entry level machines for web browsing, paying bills, genealogy, school and office work, all the way up to to high end laptops/desktops for production work, financial trading, video/photo editing, 3d modeling, drafting/design, programming and gaming!


Q: WHAT ARE THE BENEFITS OF BUYING A LAPTOP FROM PC LAPTOPS?

You can choose from their standard models or create a customized laptop to meet your specific needs. PC Laptops builds every machine by hand at our facility in Midvale, Utah, and backs it up with a lifetime service guarantee and best in the business parts warranties. New built to order or ready to go desktops even have a lifetime parts warranty!


Q: WHAT’S INCLUDED WITH YOUR LIFETIME SERVICE WARRANTY?

Any and all service is included. Yes that means maintenance (you should be doing yearly maintenance on your computer), Windows crashes, viruses, malware, installations errors, or even if you just need help figuring out something like how to make a shortcut or get your files to open. Some places charge hundreds of dollars for one single service, or a yearly renewing service warranty which could add up to more than the computer cost! You don’t have to worry about that here, here’s just a few of many service options that’s free, forever. Included with EVERY computer purchase:

  • Tuneup/Maintenance
  • Virus/Malware Removal
  • Windows/Operating System Reinstallation
  • Data Backup
  • Hardware/Software Install
  • Diagnosis

Q: NO REALLY, THAT SOUNDS TOO GOOD TO BE TRUE WHAT’S THE CATCH WITH THE LIFETIME SERVICE WARRANTY?

We understand the skepticism, but at PC Laptops that’s kind of our secret sauce. Eventually though computers will become outdated if you want to use them online. But we build them awesome enough where it’s not uncommon for a PC Laptop to last 3 to 5 times longer that a typical megastore computer. And even then we still buy back our models for top dollar, even years down the road. All while being hassle free and super reliable. We provide the best service on the planet and we do it for free! We find that if we do that customers love us so much that once they do business with us they become a lifetime customer and they keep sending in their friends and family. Thanks to all of you we’ve been able to service the awesome humans of Utah for over 30 years and plan to keep on growing with your help for another 30 years! At PC Laptops, we really do love you!!!


Q: YOUR NEW DESKTOPS REALLY HAVE A LIFETIME PARTS WARRANTY?

Yes it’s true. We offer warranties like no one else in the world does and we employ the best technicians to get you back on your feet so you never have to worry with one of our machines.


Q: HOW CAN I GET MY LAPTOP REPAIRED BY PC LAPTOPS?

You can bring your laptop to any of their seven locations for a free evaluation and estimate. PC Laptops can fix almost any issue with your laptop, from viruses and malware to hardware problems and more. We offer speedy service and quality guarantee. Book an appointment here


Q: HOW CAN I CONTACT PC LAPTOPS?

You can call us at 1-877-596-7283 or email us at [email protected]. You can also visit our website at www.pclaptops.com to find the nearest location, chat with an expert, or request a quote. You can also follow us on Facebook, Twitter, Instagram, and YouTube for the latest news and offers


Q: HOW CAN I TRADE IN MY OLD PC FOR A NEW ONE?

PC Laptops accepts computer trade-ins of any brand and any condition. You can bring your old PC to any of our locations and get an instant appraisal. We will give you credit towards your new computer, and even transfer the data to your new pc!


Q: SO I CAN TRADE IN MY BROKEN MACHINE? REALLY?

Yes really! Most manufacturers only make parts for 1 to 2 years max. Sometimes they offer ZERO replacement parts as they consider the computers disposable. So that’s how we get parts, buying broken ones and harvesting the good parts to service other computers!


Q: HOW CAN I PROTECT MY DATA FROM LOSS OR THEFT?

PC Laptops is constantly testing and researching the best options for protecting against data loss and malicious attacks. We know that customers rely on us to help keep them safe online so we are very thorough and careful in our testing process. We offer data backup services that can securely store your important files on their cloud servers and awesome antivirus programs to protect you and your computer. If you cannot access your data on your existing device, come in for a free evaluation. We offer data recovery services as well.


Q: DO YOU REALLY LOVE ME?

Yes we do! We love everyone at PC Laptops

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